Team Leader Silk - Dubai Mall

JobsCloseBy Editorial Insights

Hermès is seeking a Team Leader Silk to lead and coach a high-performing sales team on the Dubai Mall floor, driving commercial results through floor and appointment-based selling, delivering excellent customer experiences, and upholding the brand image and store operations. The role emphasizes people development, training, weekly briefings, rostering, CRM and stock management, and overseeing visual merchandising across several métiers while building VIP relationships. Ideal candidates have 3+ years in luxury fashion with 2+ in a supervisory role and a polished professional presence. To apply, tailor your CV to quantify sales growth and coaching outcomes, reference CRM and training initiatives, and show alignment with Hermes standards.

Responsibilities 

People development and team management

• Manage and coach the team: set objectives and assess performance, observe team on the floor and provide ongoing feedback and coaching based on their needs.
• Motivate team member with individual recognition via sales results, customer experience results, métier management and customer relationship management.
• Motivate teams, create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company, recognize individual and team efforts.
• Ensure teams receive proper training regularly to develop customer experience, product knowledge, selling skills and other skills for personal development.
• Set up weekly briefing with the team to reinforce the communication with the staff sales and to the management team
• Ensure image and grooming standards are professional, reflective of the brand adhering at all times to the company guidelines.
• Proven ability to deliver commercial results through strategic floor and appointment-based selling.
• Proactive in motivating and supporting the team to achieve individual and collective goals.

Sales and Service

• Lead a sales team, define the sales strategy and achieve the team sales target, enable each team member to achieve their individual sales target.
• Ensure a high standard of customer service and experience.
• Lead team to build and maintain relationship with clients and develop VIPs, recruit new customers.
• Organize and animate qualitative, energetic and relevant morning briefing on a regular basic.

Operations

• Be present in the selling floor as manager on duty to oversee daily store operation. Assist team whenever required in the selling process or in any other operation.
• Ensure the store operation standards of his/her perimeter: stock management and CRM.
• Complete the Daily Sales Report accurately with qualitative feedback when required.
•    Organize and manage breaks and staff roster to ensure adequate floor coverage.

Product

• Always ensure and maintain a neat and tidy visual merchandising.
• In charge of several métiers/product categories in terms of sales, visual merchandising, inventory control, training, etc.
• Be responsible for market updates and give buying advises to store manager.

Profile

• Extensive experience in the fashion industry, with a strong understanding of trends and market dynamics.
• Skilled in engaging and building relationships with high-net-worth clients to drive loyalty and sales.
• Consistently polished and well-presented, embodying professionalism and brand standards.
• Over 3 years of experience in luxury brands, with a deep appreciation for the sector.
• Minimum 2 years’ experience in a supervisory role within a luxury sector.
• Exposure to a diverse clientele, ensuring adaptability and cultural awareness in client interactions.