Technical Customer Support Specialist
ElevenlabsElevenLabs, a global team building AI-powered audio tech, is hiring a Technical Customer Support Specialist for a contract, remote role based in Australia. The position sits at the intersection of enterprise support and product feedback, helping customers get the most out of the API and the ElevenAgents platform, which orchestrates LLMs, telephony and other AI integrations. If you’re technically sharp, proactive, and excited by where AI is headed, this could be a great fit.
You'll work with enterprise and B2B clients, diagnosing complex issues, communicating clearly, and following through until problems are resolved. The role emphasizes understanding what’s going wrong, explaining it in a way customers can act on, and contributing to product improvement through frontline insights. You’ll become a deep expert in ElevenAgents and how customers use it to connect LLMs, telephony and other AI components.
Day-to-day work in the support front lines
In this role you’ll own enterprise support end-to-end, quickly diagnosing tricky problems and keeping customers informed as you drive them toward resolution. You’ll deliver high-quality technical support in English, and you’ll build a strong working knowledge of ElevenAgents so you can guide customers on orchestration strategies for AI integrations. You’ll spot recurring patterns in tickets and relay meaningful product gaps to engineering and product teams, helping to steer improvements. You’ll also contribute to documentation that’s practical, precise and up to date, acting as a trusted technical partner for enterprise customers throughout their journey with ElevenLabs.
What you bring
2–3 years of technical customer support experience at a SaaS or high-growth tech company, with exposure to B2B or enterprise accounts
Familiarity with LLMs, AI agents and/or telephony systems (examples: Twilio, SIP, WebSockets) gained either through support work or hands-on projects
Solid understanding of APIs and how developers integrate them; comfortable reading and troubleshooting code, especially in Python or JavaScript
A genuine interest in implementing and experimenting with AI solutions, not just supporting them from the outside
Experience working autonomously in a fast-moving, international remote team
A genuine passion for AI and opinions about its direction, with a habit of staying close to developments in the space
Analytical thinker who tackles debugging with a first-principles approach
Strong communicator who can translate technical complexity into clear, actionable guidance
Self-directed: takes initiative and maintains high personal standards
Energy for a startup environment where momentum matters and individual impact is visible
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.