Technical Support Engineer - US

Anker Innovations is hiring a Technical Support Engineer - US for its Vancouver team. This onsite internship sits at the crossroads of intelligent manufacturing, the Industrial Internet, and automation technologies. It targets Class of 2027 graduates or students with degrees in electronic information technology, mechatronics engineering, or related engineering disciplines who want to help shape after-sales support and product enablement. If you enjoy turning technical details into clear, practical guidance for customers and regional teams, this could be a good fit.

The company focuses on intelligent manufacturing and automation, and this role involves working closely with development and quality groups to prepare after-sales material and to review product features from a user perspective ahead of launches. You’ll build familiarity with how the product works and what issues might come up, then collaborate to produce training materials and deliver enablement sessions for regions to strengthen frontline problem-solving capabilities. You’ll also respond to regional inquiries promptly, coordinate internal and external resources to push complex issues toward resolution, and deliver concrete solutions. By listening to customers, you’ll identify recurring issues and drive improvements in the product experience.

If you’re drawn to turning customer feedback into actionable steps, coordinating across teams to close tough issues, and helping learners across regions succeed with new products, you’ll likely enjoy this internship.

Day-to-day in the support and enablement workflow

Before new products are released, you’ll help prepare after-sales service documentation and review it with development and quality teams to ensure it reflects user needs. You’ll become fluent in the product’s features and potential issues, then work with the engineering side to build training materials and run enablement sessions for regional teams so frontline staff feel confident tackling problems. When questions arise from regions, you’ll move quickly to assemble the right resources and deliver practical solutions. You’ll also analyse customer input to spot issues and shape improvements that uplift the overall product experience.

In short, your day-to-day blends technical learning, content creation, cross-team collaboration, training delivery, and customer-facing troubleshooting to keep launches smooth and support teams well-equipped.

The skills and background you need

Here's what the team is looking for in a candidate.

• Class of 2027, bachelor’s degree or higher in electronic information technology, mechatronics engineering, or a related engineering field
• Strong logical thinking paired with solid project management capabilities
• Ability to handle pressure, a quick learner, and good communication skills

Nice-to-haves that could help you stand out

• Experience organizing a student club or campus activities

Logistics you should know

The internship is onsite in Vancouver, and the program targets Class of 2027 graduates with relevant engineering backgrounds. A valid work visa for the country where the position is located is required.

Tips to help you land the internship

Lead with your Class of 2027 status and your degree in electronic information technology or mechatronics on the top of your resume so the committee sees you meet the core background right away.

Show evidence of your must-have skills by citing a project or experience where you demonstrated clear logical thinking and formal project management, and if you’ve led a student club or campus activity, include what you achieved and how you coordinated teammates.

Be prepared to talk through a time you worked under pressure, how you learned quickly in a fast-moving situation, and how you communicated technical details to non-technical peers or stakeholders.

Ask a concrete question about how enablement training is developed and delivered to regional teams, such as the processes used to translate product features into regional training materials and the speed at which new content is rolled out after a launch.