Workforce Planning, Reporting & Enablement - Digital Customer

Deloitte, the largest 100% Canadian-owned and operated professional services firm, is looking for a Workforce Strategy & Enablement Consultant to join its Digital Customer practice on a one-year fixed-term contract. The role is based in Toronto with a hybrid work model, and it may involve collaboration across a network of Canadian locations, including Burlington, Calgary, Edmonton, Fredericton, Halifax, Kitchener, Moncton, Ottawa, Regina, Saint John, Saskatoon, St. John’s, Toronto, Vancouver, Victoria and Winnipeg. The reference code for this opportunity is 135559.

The right candidate will turn data into clear, actionable guidance around workforce planning, organizational health, executive reporting, and staffing operations. It’s a fit for someone who thrives in partly ambiguous settings, enjoys partnering with stakeholders at all levels, and can translate complex information into compelling narratives that inform leadership decisions.

Salary for this role ranges from 58,000 to 102,000 CAD per year, and the position is described as a 1-year fixed-term contract. The work arrangement is hybrid, and the primary location is Toronto, ON.

Forecasting the headcount and aligning priorities

In this role you will support capacity planning and hiring prioritization across teams while leading initiatives on organizational design, workforce health, and long-term planning. You’ll build and maintain forecasts, headcount analyses, and capacity models to support informed decisions and you’ll generate insights on hiring prioritization, resource optimization, and backfill savings opportunities. You’ll also manage workforce reporting and keep planning tools as the trusted source of truth for headcount and organizational data, with regular tracking of health metrics for leadership review.

Turning data into leadership-ready storytelling

You’ll develop executive-ready presentations and business cases that clearly communicate recommendations, key decision points, and organizational impacts. By synthesizing workforce, operations, and financial data into scenario analyses, risk assessments, and trade-offs, you’ll turn ambiguous questions into structured analyses and actionable guidance that supports strategic workforce decisions.

PMO and process improvements

Part of the role involves supporting PMO activities such as milestone tracking, risk management, and dependency management, while also identifying opportunities to automate processes and adopt AI-enabled solutions to improve efficiency. You’ll assist with staffing logistics and governance requirements to keep operations running smoothly and in compliance with policy.

Inside the strategy and enablement group

The successful candidate will join a high-performing strategy and operations team focused on workforce effectiveness, organizational health, and operational governance. This group partners with business leaders, finance, people operations, and cross-functional stakeholders to provide workforce insights, strategic planning support, executive reporting, and governance across the function.

What you’ll need to bring

Here is what the role requires from candidates who want to be considered.

• A bachelor’s degree in business, finance, human resources, operations, analytics, economics, or a related field
• At least one year of consulting experience supporting strategic initiatives, business transformation, workforce planning, or operational improvement projects
• Experience in strategy, operations, workforce planning, program management, business analysis, or a related function
• Strong analytical skills with the ability to interpret data, spot trends, and turn insights into clear business recommendations
• Advanced proficiency with Google Sheets or Microsoft Excel, including data analysis, forecasting, financial modeling, and reporting
• Comfort working with large datasets and using tools like VLOOKUP, INDEX/MATCH, Pivot Tables, and data visualization techniques
• Experience developing executive-level presentations and communicating complex information clearly and concisely
• Strong storytelling skills to frame business challenges, synthesize findings, and present recommendations to leadership
• Proven project management abilities, including coordinating stakeholders, managing timelines, tracking risks, and driving initiatives to completion
• Ability to navigate ambiguity, prioritize competing demands, and deliver high-quality work in a fast-paced environment
• Excellent communication and relationship-building skills, comfortable engaging with stakeholders at all levels
• A proactive, solution-oriented mindset with strong problem-solving and critical-thinking abilities

It would be great if you also bring some of these nice-to-haves

Nice-to-haves to keep in mind

• Experience in workforce strategy, organizational effectiveness, people analytics, workforce operations, or talent planning
• Exposure to headcount planning, hiring processes, capacity management, resource forecasting, or organizational health reporting
• Experience supporting senior leadership through strategy development, business planning, or executive reporting
• Familiarity with PMO practices, governance structures, and cross-functional program management
• Experience using automation tools, AI-enabled solutions, or process improvement methodologies to boost efficiency
• Experience facilitating workshops, working sessions, and stakeholder discussions to drive alignment
• Background in consulting, business operations, transformation, change management, or corporate strategy
• Strong interest in organizational design, workforce optimization, and business transformation
• Experience working in large, complex, matrixed organizations is a plus
• Ability to balance strategic thinking with hands-on execution and operational excellence

Total rewards and benefits

The salary range for this role is 58,000 to 102,000 CAD per year, with potential eligibility for a bonus program. Deloitte’s total rewards approach goes beyond base pay and benefits to recognize contributions, support personal well-being, and help the firm grow. In addition to the base salary and variable pay opportunities, the program includes mental health support benefits up to 4,000 CAD per year, a 1,300 CAD flexible benefit spending account, and firm-wide benefits such as Deloitte Days and Development and Innovation Days, plus flexible work arrangements and a hybrid work structure.

Deloitte is committed to inclusive hiring and to building a diverse workforce. The firm references its AccessAbility Action Plan, Reconciliation Action Plan, and BlackNorth Initiative as part of its broader commitments, and offers accommodations for the recruitment process via [email protected] or [email protected]. Details about how Deloitte reviews applications can be found in its Global Talent Standards, which combine human screening with AI to identify the skills and qualities that matter most, while protecting privacy.

Reference code: 135559