Workplace Relations Advisor

JobsCloseBy Editorial Insights

Metro Trains Melbourne is seeking a Workplace Relations Advisor to coordinate governance, internal complaints processes, case management, and reporting while supporting stakeholders across the organisation in an onsite Melbourne role. The focus is on applying Enterprise Agreements, maintaining confidential filing, producing dashboards and newsletters, and helping develop policies and toolkits to drive best practice in employee relations. Success hinges on IR/ER experience in a unionised environment, discretion with sensitive information, excellent organisation and time management, and strong stakeholder collaboration. When applying, tailor your CV to relevant IR/ER experience, include concrete examples of process improvement and data reporting, and submit by 21 July 11:59pm, with clear alignment to Safely Always and Metro’s values and your readiness to work onsite three days per week.

Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects that shape the future of our city. Guided by our value of Safely Always, we are one team dedicated to ensuring everyone gets home safely while helping to connect and create a better Melbourne.

About the Role

The Workplace Relations team are looking for a Workplace Relations Advisor to coordinate workplace relations activities and programs of work to support the provision of a high-quality service across the organisation.  The focus of these activities is to ensure consistency in workplace relations governance and reporting functions to internal and external stakeholders. 

Key Responsibilities:

Support to the Workplace Relations team, to: 
•    Coordinate the Internal Complaints process workflow, including triage, case management, and providing advice to People Delivery Teams on Internal Complaints processes.
•    Coordinate the development and publication of regular workplace relations newsletter.
•    Interpret and apply Enterprise Agreements, Metro procedures and processes and relevant  legislation.
•    Maintain accurate and up-to-date filing of documentation, ensuing confidentiality.   
•    Manage the input of data for reporting and dashboards. 
•    Prepare reports and presentations. 
•    Coordinate and distribute workplace relations documentation and communications. 
•    Coordinate the WR Training Roster. 
•    Manage and coordinate team events and initiatives, such as planning days. 
•    Coordinate workplace relations projects / programs of work as directed by the Senior Workplace Relations Managers and/or Head of Workplace Relations & Injury Management.
•    Support the development of policies, procedures, standards, toolkits, and other relevant documents to support best practice management of workplace relations issues for our People Integrated Management System. 
•    Provide advice and support to People Delivery teams and operational leaders on workplace relations matters.  
•    Support the Workplace Relations team with case management. 
•    Support the onboarding process for the Workplace Relations team including procurement of hardware, PPE etc. 
•    Foster positive and collaborative relationships with internal and external stakeholders.  
•    Positively contribute to the objectives of the Workplace Relations team and wider Safety & People Division. 
•    Coordinate and assist in managing the workplace relations budget including managing expenses, purchase orders and credit card. 
•    Working collaboratively with members of the People Delivery Team and operational managers to build and embed greater capability in relation to employee relations best practice, risk management and compliance. 
•    Any other duties as specified by manager.   

Qualifications, Skills, and Experience:

•    Relevant experience demonstrated interest or qualifications in either industrial relations or related field. 
•    Previous experience in IR/ER or related field including providing advice to stakeholders in a unionised environment. 
•    Requirement to work onsite a minimum of 3 days per week. 
•    Capability to apply discretion and sound judgment in managing sensitive matters and highly confidential or sensitive information. 
•    Excellent organisational, planning and time management skills, with an ability to prioritise and manage workload, meet deadlines, and adapt to changing circumstances.  
•    Strong stakeholder management experience to work collaboratively and build strong working relationships with both internal and external stakeholders in a complex and politically and industrially sensitive environment.  
•    Solid report writing, analytical ability and critical thinking with the ability to work autonomously. 
•    Ability to prepare engaging presentations and documents to support people initiatives.   

Why Metro

• FREE Myki card for PTV travel across Victoria
• 14 weeks Paid Parental Leave (no qualifying period)
• Career progression and training opportunities
• Discounts at top brands and stores
• Diversity & Inclusion – we value unique perspectives and support initiatives like Women at Metro (over 30% of our workforce are women)

 
Next Steps 

If this role resonates with your values, experience, and career growth, then please apply.

Applications close on 21st July at 11:59pm. 

Metro’s commitment to an inclusive workforce

At Metro, we move Melbourne and we’re powered by our people. We’re committed to building a workforce that reflects our diverse communities and celebrates the unique perspectives each person brings. Inclusion, respect and opportunity shape how we work and we invite you to join us in creating a workplace where everyone can thrive.